User Agreement & Terms of Service

1. Quotes and project agreements

Sending an enquiry does not place an order or create a paid project. Before work or payment, we provide a written quote, statement of work or service agreement describing the scope, deliverables, price, payment schedule and relevant service terms. A project starts when you and Thurallis Digital accept those arrangements.

The accepted project agreement governs its specific scope and commercial arrangements. Any departure from these general terms must be clearly agreed in writing before the affected purchase. Mandatory legal protections always apply.

2. Prices, invoices and card payments

The quote or invoice identifies the service, amount, charge currency, applicable taxes and payment due dates. A deposit or milestone payment is applied toward the agreed project price. Scope changes or additional charges require agreement before the additional work is undertaken.

When card payment is offered for an invoice, supported Visa and Mastercard payments are processed through Airwallex. The amount and currency must be shown before you authorize the payment. You must be authorized to use the payment method. Your bank may apply its own currency conversion or charges.

We do not make recurring charges without your express agreement to the amount, billing frequency and cancellation arrangements. If an invoice is overdue, we contact you before any pause in work under the project agreement.

3. Digital delivery and project timing

Services are delivered digitally through the methods agreed for the project, such as website deployment, repository or account access, downloadable files, app delivery, documentation, remote sessions or email handover. There is no physical shipping.

Milestones, estimated completion dates and any dependencies are stated in the project agreement. If access, approvals, content or a third-party service delays delivery, we explain the impact and agree any revised schedule with you. Material changes to the agreed scope or price require your approval.

4. Your project responsibilities

Provide accurate project and billing information, timely feedback and the access or materials agreed for delivery. You must have permission to use any content, branding, software or data you provide. Do not send payment card details or passwords through the public contact form; arrange secure access with us when necessary.

5. Review, corrections and support

The project agreement sets out acceptance criteria, review steps and any included correction or support period. Tell us about a problem with an agreed deliverable so we can assess and address it. Additional functionality and ongoing maintenance are separately scoped unless included in the accepted agreement. A review process does not remove rights or remedies that apply by law.

6. Intellectual property and third-party services

The project agreement identifies the ownership or licence for deliverables, source code and designs, including any payment conditions for a transfer. You retain rights to materials you provide. Pre-existing tools, frameworks and third-party components remain subject to their owners’ rights and licence terms.

Any required hosting, domains, app store accounts, software licences or other third-party costs are identified and agreed before purchase. Third-party availability and terms may affect the project; we explain material dependencies rather than promising their continued availability.

7. Confidentiality and personal information

Both parties must handle confidential project information and access credentials with reasonable care and use them only for the agreed purpose or as required by law. Our Privacy Policy explains the handling of contact, billing and payment-related information. Projects involving customer data may require additional written data-processing instructions and safeguards.

8. Cancellation and refunds

Our Refund & Cancellation Policy explains cancellation before work starts, the accounting for work already performed and refunds of unused payments. Contact us using the details below to request cancellation or discuss a delivery issue. Specific cancellation arrangements must be disclosed and agreed before payment, and cannot override mandatory rights.

9. Use of this website

Use the website lawfully. Do not attempt unauthorized access to private systems or accounts, interfere with the service, submit fraudulent enquiries or use other people’s information without permission. Website content does not grant a licence to reproduce our branding or materials beyond rights allowed by law.

10. Governing law and resolving concerns

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to any mandatory protections that apply to you elsewhere. Please contact us first so we can try to resolve a concern. This does not limit your right to approach a competent court, regulator, payment provider or other remedy available under applicable law.

11. Changes to these terms

We show the effective date when updating these terms. Updates apply to future website use and new purchases; they do not retrospectively change an accepted project agreement without your agreement. Keep a copy of your accepted quote, service agreement and the policies applicable when you purchase.